Expertise Is Earned.Trust Is Verified.
A rigorous, multi-step vetting process helps ensure customers connect with qualified professionals, not just people who claim to be experts.
Thousands of professionals apply to join Pearl. With a 1.5% Expert acceptance rate, our standards are intentionally selective. Applicants are evaluated against professional requirements, and approved Experts remain subject to ongoing quality assessments.
Before an Expert Is Approved
- 1
Application Review
Applicants submit their professional background, credentials, relevant work experience, and areas of expertise.
- 2
Professional Qualifications Screening
Applications are assessed against specialty-specific requirements, including relevant licenses, certifications, and years of professional experience.
- 3
Identity Verification
Identity checks help verify that applicants are who they claim to be.
- 4
Liveness Verification
Additional identity checks help confirm that the applicant is the individual pictured on their identification.
- 5
Third-Party Credential Verification
Independent verification providers check relevant professional credentials, where applicable. Applicants must meet their category's eligibility requirements before approval.
Quality Oversight Continues After Approval
- 6
Customer Ratings
Customers can rate their experience, with ratings displayed on Expert profiles.
- 7
Expert Peer Reviews
Experienced Experts can flag answers that may need improvement.
- 8
Algorithmic Quality Monitoring
JustAnswer uses a quality algorithm to evaluate aspects of Expert performance. Experts who consistently fall below platform standards are subject to removal.
In parallel, Experts who have a better track record of delivering help are given priority access to questions, so customers are more likely to be connected with Experts who can solve their problem.
Professional Standards, Not Just Professional Claims
A few of our requirements to be an expert:
- Veterinarians: Must hold an active veterinary license in good standing and have at least 2 years of professional experience working in or operating a veterinary practice. Requirements apply across specialties including dogs, cats, horses, birds, reptiles, and large animals.
- Attorneys: Must hold an active law license in good standing from the applicable licensing authority, such as a U.S. state bar, and have at least 4 years of legal practice in their specialty.
- Automotive Mechanics: Must hold recognized credentials, such as Automotive Service Excellence (ASE) certification or vocational-technical (VoTech) certification, plus at least 2 years of professional mechanic experience. Alternatively, applicants may qualify through 5 years of verified mechanic experience.
- For a complete list of expert credential qualifications, click here
The Pearl difference: Trust doesn't end when credentials are checked. It is reinforced through professional qualification standards, third-party verification, customer feedback, peer review, and ongoing quality monitoring.
